Frequently Asked Questions

What are dermal fillers?

Dermal fillers are injectable treatments designed to restore volume, smooth wrinkles, and enhance facial contours. They are commonly used for lips, cheeks, jawlines, and under-eye areas.

What is Botox, and how does it work?

Botox is a neurotoxin that temporarily relaxes muscles, reducing the appearance of fine lines and wrinkles. It is commonly used for forehead lines, crow’s feet, and frown lines.

Are your products authentic and safe?

Yes, all our products are sourced from licensed manufacturers and are FDA, CE, and KFDA-approved to ensure quality, safety, and authenticity.

Do I need a prescription to buy Botox or dermal fillers?

In most countries, Botox requires a prescription, while dermal fillers may not. Check your local regulations before purchasing.

How do I know which filler is right for me?

The best filler for you depends on your treatment goals. For volume enhancement, hyaluronic acid fillers like Juvederm and Restylane are popular, while collagen stimulators like Sculptra work for deep wrinkles.

How long do dermal fillers last?

The longevity of fillers depends on the type and brand used. Hyaluronic acid fillers typically last 6–18 months, while collagen-stimulating fillers can last up to two years.

How long does Botox last?

Botox results usually last 3–6 months before muscle activity gradually returns, requiring re-treatment.

Is there downtime after using fillers or Botox?

Most patients experience minimal downtime. Some mild swelling, redness, or bruising may occur but typically subsides within a few days.

Can I return or exchange a product?

Due to health and safety regulations, we do not accept returns on injectables unless there is a manufacturer defect or an issue with the order.

How do you ensure secure payment processing?

We use encrypted payment gateways and multiple fraud prevention measures to keep your transactions safe.

How long does shipping take?

Shipping times vary based on your location. Domestic orders typically take 3–5 business days, while international orders may take 7–14 days.

Do you offer bulk or wholesale discounts?

Yes, we provide discounts for bulk purchases and wholesale buyers. Contact our team for details.

Can I track my order?

Yes, once your order is shipped, we will send you a tracking number to monitor its progress.

What happens if my order is damaged during shipping?

If your order arrives damaged, please contact us immediately with photos, and we will arrange a replacement or refund.

Are there any side effects of using Botox or dermal fillers?

Common side effects include temporary swelling, redness, and bruising at the injection site. Rare complications may occur, so always consult a licensed professional before treatment.

Can I mix different types of fillers?

Some fillers can be combined for optimal results, but this should be determined by a licensed medical professional.

Is it safe to inject Botox or fillers at home?

No, we strongly advise against self-injection. These treatments should only be administered by trained medical professionals to avoid complications.

Can I wear makeup after a filler or Botox treatment?

It’s recommended to wait at least 24 hours before applying makeup to reduce the risk of infection and irritation.

Do you offer professional training or certification courses?

We do not offer training, but we work with professionals who can guide you in finding accredited courses for injectable treatments.

How can I contact customer support?

You can reach us via email, live chat, or phone. Our support team is available 24/7 to assist you with any questions or concerns.

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